aroonplay Privacy Policy

This Privacy Policy ("Policy") describes the personal data practices of aroonplay (referred to in this document as "aroonplay", "we", "us", or "our") with respect to all individuals who register as players on or otherwise interact with the aroonplay online gaming platform accessible at aroonplay.vip ("the Platform").

aroonplay takes the privacy and security of player data seriously. We recognize that Filipino players entrust us with sensitive personal and financial information when they create an aroonplay account, deposit funds, and participate in games on our Platform. This Policy explains precisely what data we collect, why we collect it, how we use and protect it, who we may share it with, and what rights you have over your own information.

This Policy is incorporated by reference into the aroonplay Terms and Conditions. By creating an aroonplay account or otherwise using the Platform, you confirm that you have read and understood this Policy. If you do not agree with how aroonplay handles personal data as described in this Policy, you should not register on or use the Platform.

The data controller responsible for the personal data of aroonplay players is the entity that operates the aroonplay platform. For the purposes of this Policy, all references to the data controller refer to the operator of aroonplay.vip.

For data protection inquiries, rights requests, or complaints relating to the processing of your personal data by aroonplay, you may contact us using the details provided in Section 16 of this Policy. aroonplay has designated a responsible point of contact for data protection matters who receives and processes all data subject requests submitted by aroonplay players.

aroonplay collects the following categories of personal data in connection with the operation of the Platform:

aroonplay does not knowingly collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect or store complete payment card numbers. Financial data held by aroonplay is limited to the account identifiers necessary to process payments and identify payout recipients.

aroonplay collects personal data through the following means:

• Directly from you — when you register for an aroonplay account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically through the Platform — when you access aroonplay, our servers and analytics tools automatically collect technical and usage data including your IP address, device information, and browsing behavior on the Platform. This is done through server logs, cookies, and similar technologies as described in Section 9.
• From payment service providers — when you initiate a deposit or withdrawal, aroonplay receives confirmation data from payment providers such as GCash, Maya, BPI, BDO, and Metrobank to verify that the transaction has been completed and to match it to your aroonplay account.
• From third-party identity verification services — where aroonplay uses third-party software to assist with KYC document verification, limited identity data may be processed by those services on our behalf. All such services are bound by data processing agreements and are prohibited from using your data for their own purposes.

aroonplay processes your personal data on the following lawful bases in accordance with applicable Philippine data protection law (Republic Act 10173):

• Contractual necessity: Processing necessary to fulfil aroonplay's obligations under your player account agreement — including account creation, game access, payment processing, and support delivery.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and reporting obligations to Philippine regulatory authorities.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and analytics, where such processing does not override your fundamental rights as a data subject.
• Consent: Processing for optional purposes where you have provided explicit consent — principally, the sending of marketing communications and promotional materials. Consent may be withdrawn at any time.

aroonplay uses the personal data we collect for the following purposes:

• To create and manage your aroonplay player account, including identity verification, login authentication, and account security.
• To process deposits, withdrawals, and internal transfers within your aroonplay wallet, including delivery of funds to your GCash, Maya, or Philippine bank account.
• To verify your age and identity in compliance with the 21+ age requirement and KYC obligations applicable to online gaming operators in the Philippines.
• To detect and prevent fraud, money laundering, and other prohibited activity on the aroonplay platform.
• To monitor your gaming activity for responsible gaming indicators and to apply account restrictions or interventions where appropriate.
• To provide customer support, including responding to queries, resolving disputes, and processing account closure or self-exclusion requests.
• To send you transactional communications related to your account — including deposit confirmations, withdrawal status updates, OTP codes, and security alerts.
• To send you promotional communications, bonus offers, and aroonplay marketing materials, where you have provided consent to receive such communications.
• To improve the aroonplay platform through anonymized analytics, performance monitoring, and A/B testing.
• To comply with all applicable legal and regulatory obligations, including data retention requirements and responses to lawful requests from Philippine regulatory and law enforcement authorities.

aroonplay does not sell, rent, or otherwise trade your personal data to any third party for commercial or marketing purposes. We may share your data with the following categories of third parties only to the extent necessary to operate the Platform and fulfil our legal obligations:

• Payment processing partners — GCash (Mynt/G-Xchange), Maya (PayMaya Philippines), BPI, BDO, Metrobank, 7-Eleven Cliqq, and Coins.ph receive only the account identifiers and transaction amounts necessary to process your payments. These partners operate under their own privacy policies and are independent controllers of transaction data.
• Identity verification providers — Third-party KYC and document verification services engaged by aroonplay to assist with the identity verification process. These providers act as data processors under contract with aroonplay and are not permitted to use your data for their own purposes.
• Game software providers — Game providers whose titles appear on aroonplay (such as Pragmatic Play, Evolution Gaming, NetEnt, and others) may receive limited session and bet data as part of the technical operation of their games. This data is used solely for game integrity and audit purposes.
• Regulatory and law enforcement authorities — aroonplay may disclose personal data to Philippine regulatory authorities, the National Privacy Commission, or law enforcement agencies where required by applicable law, court order, or lawful regulatory request.
• Professional advisers — Legal, audit, and compliance advisers engaged by aroonplay, where access to personal data is necessary in connection with their professional services and is subject to confidentiality obligations.

Some of aroonplay's technology and service partners — including certain game software providers and infrastructure providers — operate infrastructure located outside the Philippines. Where your personal data is transferred to servers or processors located outside the Philippines, aroonplay ensures that such transfers are conducted in compliance with applicable Philippine data protection law, including through the use of appropriate safeguards such as data processing agreements that impose obligations on the recipient equivalent to those required by Philippine law.

aroonplay does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without implementing appropriate contractual safeguards. If you have specific questions about international transfers of your data, you may contact aroonplay's data protection contact at [email protected].

aroonplay uses cookies and similar tracking technologies on the Platform to provide functionality, improve performance, and analyze usage patterns. The following categories of cookies are used:

You may control non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your aroonplay experience — for example, your game and display preferences may not be saved between sessions. Disabling analytics cookies does not affect your ability to play or make transactions on aroonplay.

aroonplay retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data — retained for the duration of your aroonplay account and for a period of five (5) years following account closure, to comply with anti-money laundering and financial record-keeping obligations applicable under Philippine law.
• KYC and identity documents — retained for a period of five (5) years from the date of verification or from account closure, whichever is later, in accordance with applicable KYC and AML regulatory requirements.
• Transaction records — retained for a minimum period of five (5) years from the date of each transaction, or longer where required by a specific legal hold.
• Support communications — retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Analytics and usage data — retained in anonymized or aggregated form indefinitely. Identifiable usage data is retained for twelve (12) months from collection.
• Marketing consent records — retained for the duration of the consent and for three (3) years following withdrawal, as evidence of lawful processing.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with aroonplay's internal data disposal procedures.

aroonplay implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and aroonplay's servers.
• Encryption at rest for sensitive stored data including identity documents and financial records.
• Access controls limiting access to personal data to aroonplay staff who require it to perform their job functions, enforced through role-based permissions and multi-factor authentication for internal systems.
• Penetration testing and regular security audits of aroonplay's platform infrastructure.
• Intrusion detection systems and automated monitoring for anomalous access patterns.
• Two-factor authentication (2FA) available to all aroonplay players via SMS OTP for account login.

While aroonplay takes all reasonable steps to protect your data, no online system is entirely immune from security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, aroonplay will notify you and the relevant Philippine regulatory authority in accordance with applicable law and within the required timeframes.

As an aroonplay player and a data subject under Republic Act 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by aroonplay:

aroonplay is strictly intended for adults aged 21 years and older. aroonplay does not knowingly collect personal data from individuals under the age of 21. The collection of personal data from minors is a violation of both aroonplay's Terms and Conditions and the applicable age restriction requirements for online gaming in the Philippines.

If aroonplay becomes aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete or anonymize the personal data in accordance with our data disposal procedures, and — where applicable — return any funds deposited to the payment source.

If you are a parent or guardian and believe that a minor has created an aroonplay account using false age information, please contact aroonplay support immediately at [email protected] with details of the account. aroonplay will investigate and take appropriate action promptly.

The aroonplay platform may contain links to third-party services — including payment providers such as GCash and Maya — whose own privacy policies govern the data they collect when you interact with their services. aroonplay is not responsible for the privacy practices of third-party websites or services, and this Policy does not apply to them.

When you initiate a GCash or Maya transaction from the aroonplay cashier, you will interact with those providers' own platforms, which are governed by their respective privacy policies. aroonplay recommends reviewing the privacy policy of any third-party service before using it.

aroonplay may update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the Platform. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — aroonplay will notify registered players via the email address or mobile number on their account before the changes take effect.

The current version of this Policy, together with its effective date, is always published at aroonplay.vip/privacy-policy. We recommend reviewing this Policy periodically. Your continued use of aroonplay following the effective date of any amendment constitutes your acknowledgment of the revised Policy.

For questions, concerns, or formal requests relating to this Privacy Policy or aroonplay's data practices, please contact us through any of the following channels:

• Live Chat: Available 24/7 on aroonplay.vip. The fastest way to reach aroonplay for routine data queries.
• Support Email: [email protected] — for data subject rights requests, privacy complaints, and KYC data queries. Please include "Privacy" or "Data Request" in your subject line.
• Business & Compliance Inquiries: [email protected] — for regulatory, legal, and compliance correspondence.

aroonplay is committed to resolving all privacy-related inquiries fairly and promptly. We will acknowledge receipt of your query within 3 business days and aim to provide a substantive response within 15 business days. Complex matters may take longer, in which case aroonplay will notify you of the expected timeline.